One in ten UK adults are dyslexic. One in five are neurodiverse. Over 13 million of us are dealing with sight or hearing loss. Millions more face other kinds of accessibility challenges every single day.
We’re on a mission to do better with our communications. We’re committed to provide inclusive, accessible communications for all, and for our members, customers and employees to feel financially confident and independent.
If a loved one, relative or friend has an accessibility need and you’re looking to support them, you can change their communication preferences in our preference centre. See what support is available to you through our Care Concierge service, or contact our team if you can’t find what you’re looking for.
Tools and support
We offer our communications in a variety of different accessible formats. Find out more about assistive tools and technology available to you
I believe that not enough people understand dyslexia and how it affects people.
So, for example, the way it affects me versus the way it affects the next person with Dyslexia are two different things.
The way I see text, it seems like ants marching on the screen or on the paper.
Just be mindful that when it comes to sending text documents, especially important text documents it’s not the best to start sending it on a white sheet of paper with black text.
I think it might be a good idea to have some form of like QR code so that people can scan the text on their phone and then use whatever software aids with their reading.
Someone with dyslexia, it’s going to take them time, a bit longer to process things.
Just be very mindful and be patient.
It can affect us all
Many of us will experience the impact of an accessibility need at some stage in our lives. Whether that’s personally or through a loved one. The impact of not being able to make independent financial decisions can be really challenging. Our mission is to provide inclusive, accessible communications for all, and for our members to feel financially confident and independent.
2 million people living in the the UK with sight loss
We are building our websites to be accessible and usable by as many people as possible. We offer a range of solutions to help you to get the best accessible experience on our sites to meet your individual requirements.
Most of our websites will detect and respond to any mobile device or tablet, resizing images and layout to fit correctly.
We are building our content to meet the requirements of Web Content Accessibility Guidelines version 2.1 AA Standard.
For example, on most of our sites you can use the accessibility features on your computer or install assistive technology to:
Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
Change colours, contrast levels and fonts
Zoom in up to 300% without the text spilling off the screen
Navigate most of the website using just a keyboard
Navigate most of the website using speech recognition software
We are also making our website text as simple as possible to understand.
All text links, where possible will be written so that they make sense when read out of context.